“32 Awesomely Practical Tips” Sketchnotes

Sketchnotes from the “32 Awesomely Practical Tips” webinar on UX research, relevance, communication, and more. Here’s a PDF with the sketchnotes compiled. Continue reading

What Long-Term Travel Taught Me About Project Planning

Imagine your last day of your first post-collegiate job.

For me, it was with some nerves, but mostly eager anticipation that I decided to leave my position (and benefits!) as a User Experience consultant to go on a round-the-world vision quest. With three years of professional experience, a longing for exploration, and no “real” commitments it was the right time to go. My journey has bore witness to undeniably breathtaking views and heartwarming human interactions but arguably one of the best side-effects of travel has been perspective. Of course perspective has manifested itself in a variety of ways, one of which is understanding the work I did in a new way. Long-term travel informed my perspective on managing a budget and documentation, but the most eye-opening was its impact on how I understand project planning. Continue reading

Proper Story Writing for User Experience in Agile

I am purposely avoiding the debate over whether design and agile can work together and instead providing my experience should agile be deemed the project management technique of choice. Several early adopters and founders of agile are currently touring the world-begging disciples to pay less attention to process for process sake. Any good creative will tell you that the best design rarely comes from following a prescription to the letter, please keep that in mind as you proceed. The only advice that I’ve found to be universally true is that a “story” is called a “story” because it demands discussion. Continue reading

Defining UX for Sixth Grade

The Setup

A dear, passionate, and fearless friend teaches math at a majority low-income school in St. Paul, MN. This week, she invited me in to her class to explain my career and help with a few math exercises. Her first block of students are mainly Hmong, English as a Second Language (ESL) 6th graders and her second block is…rowdy. There are hours upon hours worth of social issues to discuss but the point of this blog is to share my take on explaining user experience to sixth graders.

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What to Consider When Designing a Case Management System

A multi-million dollar enterprise case management tool has consumed the past few months of my work life. Along with a team of front and backend developers, business analysts, scrum masters, and project leads two unique solutions have emerged: a Salesforce Community for customers and a Salesforce Service Console for those working the cases. As the projects progressed, I found myself saying, “Well, next time we’ll know to…” or “I wish I would have…” And so I began to document my lessons learned as we progressed through sprints.

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